Refund policy

Last updated: July 24th, 2025

We thank you for your purchase. We hope that you are satisfied with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or exchange. Below you will find more information about our return policy: full refund or exchange.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be new and unused, with all original tags attached.

RETURN PROCEDURE

To return an item, place it securely in its original packaging and include your proof of purchase, then send your return to the address shown on your package.

Please note that return shipping costs are your responsibility. We highly recommend using a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions regarding our return policy, please contact us at:

Phone number: +33 6 18 40 37 06  
Email: graphartixry@gmail.com